Prit Fashion — Elegance You Can Feel.
Website: https://www.pritfashion.com
Last Updated: 25 October 2026
1. Our Commitment
At Prit Fashion, customer satisfaction and trust are important to us.
We carefully select our collections and endeavour to ensure that products are described accurately and dispatched in appropriate condition.
This policy explains when a product may qualify for a return, replacement, exchange or refund.
2. General Return Policy
Prit Fashion does not ordinarily accept returns or exchanges for:
- Change of mind after purchase.
- Personal preference regarding style or design.
- A size incorrectly selected by the customer where the correct ordered size was delivered.
- A colour or design preference that differs from the product selected.
- Other voluntary reasons unrelated to a product defect, delivery error or legally recognised entitlement.
Customers are encouraged to review product descriptions, size charts, fabric specifications and product images carefully before completing an order.
This restriction does not affect customer rights under applicable Indian consumer-protection laws.
3. Eligible Returns, Exchanges and Refunds
Customers may request an appropriate remedy in the following circumstances:
3.1 Damaged Products
The product arrives damaged, torn or otherwise defective.
3.2 Incorrect Product
The delivered product differs materially from the style, design, colour or item ordered.
3.3 Incorrect Size Delivered
The size delivered differs from the size selected and confirmed in the order.
3.4 Incomplete Order
One or more items forming part of the confirmed order are missing.
3.5 Material Product Defect or Misdescription
The product has a genuine manufacturing defect or differs materially from its advertised characteristics.
3.6 Other Legally Recognised Circumstances
A customer is entitled to an appropriate remedy under applicable Indian law, including eligible cases involving deficient fulfilment or delivery.
Depending on the circumstances, remedy options may include replacement, correction of an incomplete order, exchange, refund or another legally appropriate resolution.
4. Complaint Reporting Window
Customers are requested to report issues involving damaged, incorrect, incomplete or defective products within 48 hours of delivery, wherever reasonably possible.
Early reporting helps us verify order details and coordinate with logistics providers.
Customers may report an issue through:
Email: WeCare@pritfashion.com
Phone/WhatsApp: +91 7303080462
The requested 48-hour reporting period is intended to facilitate prompt investigation. It is not an absolute limitation on statutory consumer rights, including rights concerning defects that were not reasonably discoverable immediately upon delivery.
5. Information Required for a Return or Refund Request
When contacting our team, please provide:
- Your order number.
- Name and registered contact details.
- Description of the problem.
- Clear photographs or videos of the product, where reasonably available.
- Photographs of product tags or labels, where relevant.
- Photographs of the package or shipping label if the complaint concerns delivery.
The following evidence is particularly helpful:
| Issue | Supporting information |
|---|---|
| Defective product | Photographs of the defect |
| Wrong product | Product and tag photographs |
| Incorrect size delivered | Product and size-label photographs |
| Incomplete order | Package contents, product labels and relevant order details |
| Transit damage | Product and package photographs |
We may request additional reasonable information to verify the complaint.
Failure to provide a particular photograph will not automatically defeat a legally valid consumer claim.
6. Product Condition for Returns
Where a product must be physically returned, customers should ordinarily preserve:
- The original product.
- Attached tags and labels.
- Accessories and components included with the order.
- Original packaging, where reasonably available.
Returned products should ordinarily be unused, unworn and unwashed, except where reasonable examination or use was necessary to identify a defect.
Products should be returned in an appropriate condition for inspection.
Legitimate statutory claims will be assessed fairly even where original packaging or a tag is unavailable.
7. Return and Replacement Procedure
Once a complaint is received:
- Our Customer Care team will review the information provided.
- We may request additional evidence or clarification.
- If the request is accepted, we will provide return or replacement instructions.
- Where a physical return is necessary, we will coordinate an available collection or return-shipping arrangement.
- After verification, an appropriate remedy will be processed.
Customers should not dispatch products to our business address without first receiving return instructions.
8. Return Shipping Charges
Where the return is necessary because of an incorrect, defective, damaged or incomplete product attributable to Prit Fashion, reasonable return shipping will be arranged or borne by Prit Fashion as applicable.
Customers will not be charged for correcting such errors where applicable law requires a free remedy.
If courier collection is unavailable, our team will discuss an appropriate alternative return arrangement.
9. Exchanges and Replacements
Where an eligible replacement is requested, availability will depend on the relevant product, style, colour and size.
If an identical replacement is unavailable, we will discuss another legally appropriate remedy with the customer, including a refund where applicable.
Prit Fashion does not guarantee stock availability for an exchange.
10. Refund Approval and Processing
Refund requests will be reviewed according to the circumstances of the complaint.
Where inspection or verification is reasonably necessary, approval may depend on completing that process.
Once a refund has been approved, Prit Fashion will generally initiate the refund within 5 business days.
After initiation, the amount is estimated to be credited within a further 4–8 days, depending on the relevant bank, card network, UPI provider or payment gateway.
Where applicable law requires a different or shorter period, that legal requirement will prevail.
11. Refund Method
Approved refunds will ordinarily be credited to the original payment method used for the purchase.
Where a refund to the original payment method is technically unavailable, an appropriate alternative may be arranged through an authorised and verifiable process.
Any such alternative will be communicated to the customer.
12. Refund Amount
For an approved full refund, the eligible amount paid for the affected order or products will be refunded, including any compulsory charges where required by law.
Where only part of an order is affected, the available remedy will be determined according to the circumstances and applicable consumer rights.
13. Failed or Duplicate Payment Transactions
If payment has been deducted but an order has not been successfully confirmed, customers should contact us with the available transaction reference.
We will investigate with the relevant payment service provider.
Eligible failed or duplicate transactions will be reversed or refunded in accordance with the payment provider’s procedures and applicable law.
14. Fabric Care and Colour Variations
Certain fabrics and embellished outfits require special handling and care.
Customers should follow the care instructions provided on the product label or relevant product page.
Dry cleaning may be recommended for garments where the fabric, dye, embroidery or embellishment requires it.
Minor differences in appearance may arise because of screen settings or lighting conditions.
However, Prit Fashion remains responsible for material product misdescription, genuine manufacturing defects and other obligations imposed by applicable consumer-protection laws.
Normal wear and tear or damage demonstrably caused by use contrary to clearly provided care instructions may be considered when assessing a claim, subject to applicable law.
15. Customer Rights
Nothing in this policy is intended to exclude or limit rights available under the Consumer Protection Act, 2019, applicable e-commerce rules or other relevant Indian laws.
Where statutory consumer rights apply, those rights will prevail over inconsistent policy terms.
16. Contact Information
For return, replacement, exchange or refund enquiries:
Prit Fashion
Email: WeCare@pritfashion.com
Phone/WhatsApp: +91 7303080462
Business Address:
301 Pashupatinath, Sudama Nagar
60 Feet Road, Bhayander West
Thane, Maharashtra – 401101, India
Grievance Redressal Officer: Ms Priti Dave