Prit Fashion — Elegance You Can Feel.
Website: https://www.pritfashion.com
Last Updated: 25 October 2026
1. We’re Here to Help
At Prit Fashion, we believe that every customer deserves a transparent, respectful and dependable shopping experience.
Whether you need assistance selecting an outfit, understanding fabric details, checking a size, tracking an order or resolving a concern, our Customer Care team is here to assist you.
We aim to address customer enquiries professionally and fairly.
2. Business Information
Business Name: Prit Fashion
Business Type: Sole Proprietorship
Website: www.pritfashion.com
Business Address:
Prit Fashion
301 Pashupatinath, Sudama Nagar
60 Feet Road, Bhayander West
Thane, Maharashtra – 401101
India
3. Customer Support
Customers may contact us for assistance regarding:
- Product information.
- Product availability.
- Fabric and size enquiries.
- Order confirmation.
- Payment status.
- Shipping and delivery.
- Order tracking.
- Returns and replacements.
- Refund enquiries.
- Website-related issues.
- General complaints or feedback.
Customer Care Email: WeCare@pritfashion.com
Customer Care Phone/WhatsApp: +91 7303080462
4. Grievance Redressal Officer
In accordance with applicable Indian e-commerce consumer-protection requirements, Prit Fashion has designated a Grievance Redressal Officer to receive and address consumer complaints.
Name: Ms Priti Dave
Designation: Grievance Redressal Officer
Business: Prit Fashion
Email: WeCare@pritfashion.com
Phone/WhatsApp: +91 7303080462
Address:
301 Pashupatinath, Sudama Nagar
60 Feet Road, Bhayander West
Thane, Maharashtra – 401101, India
5. How to Submit a Complaint
Customers may submit a grievance by emailing WeCare@pritfashion.com or contacting the official customer-support number.
To help us investigate efficiently, please include:
- Your full name.
- Order number, where applicable.
- Registered email address or mobile number.
- A clear description of the complaint.
- Relevant photographs, payment references or other supporting information, where available.
For concerns involving damaged, incorrect, incomplete or defective products received, customers are requested to report the matter preferably within 48 hours of delivery.
This preferred reporting window does not restrict valid statutory consumer remedies.
6. Complaint Acknowledgement
Prit Fashion will acknowledge the receipt of a consumer grievance within 48 hours of receiving it.
The complaint will be recorded, and the customer will be provided with a reference or copy of the recorded complaint through an appropriate communication channel.
This acknowledgement period is separate from the preferred 48-hour product-issue reporting window described above.
7. Complaint Resolution
We aim to address and redress consumer grievances within one month from the date of receipt, in accordance with applicable Indian e-commerce consumer-protection requirements.
Depending on the nature of the complaint, our team may:
- Request additional information.
- Verify order and transaction records.
- Coordinate with a courier or payment service provider.
- Investigate reported product issues.
- Arrange an appropriate replacement or refund.
- Communicate the resolution to the customer.
We will maintain appropriate records of grievances and their resolution.
8. Escalation of Complaints
If a customer is dissatisfied with the initial response, the matter may be escalated to:
Ms Priti Dave
Grievance Redressal Officer
Prit Fashion
Email: WeCare@pritfashion.com
Phone/WhatsApp: +91 7303080462
Customers retain the right to seek assistance from competent consumer-protection authorities and dispute-redressal forums in accordance with applicable law.
9. Our Customer Service Commitment
At Prit Fashion, we value every customer relationship.
We are committed to:
- Providing accurate product information.
- Maintaining transparent shopping policies.
- Responding to genuine customer concerns.
- Handling complaints respectfully.
- Offering remedies where required by law.
- Continuously improving our customer experience.
Thank you for choosing Prit Fashion.
Elegance You Can Feel.